Your Privacy Is Our Top Priority

This Privacy Policy ("Policy") applies to all members who use vid49's website and services. By registering with vid49 or using our services, you are considered to have given your consent to the terms of this Policy. Please read this Policy carefully.

1. Introduction and Purpose

vid49 ("we", "our", "company") is a trusted online gaming and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your", "member"). The purpose of this Privacy Policy is to clearly inform you about what types of information we collect, how that information is used, with whom it may be shared, and what steps we take to protect your information.

Using vid49's website or mobile application means you agree to all the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.

2. Information We Collect

vid49 collects various types of information to operate its services. Details are provided below:

2.1 Registration Information

When you create an account at vid49, the following information is collected:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years is mandatory)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka — ৳/BDT)

2.2 Identity Verification Information

To ensure a safe environment and to prevent money laundering, we may request the following information when necessary:

• National ID Card (NID) or passport number
• Proof of address (utility bill or bank statement)
• Information for verifying ownership of payment methods (bKash, Nagad, Rocket, Upay)

2.3 Transaction Information

The following information is collected and stored to keep a record of your financial activity:

• Deposit and withdrawal amounts and dates
• Type of payment method used (last 4 digits of bKash number, etc.)
• Betting and gaming history
• Record of bonus and promotion usage
• Win and loss statistics

2.4 Technical and Device Information

When you use our website or app, the following information may be collected automatically:

• IP address and geographic location (approximate)
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Cookies and session data
• Page visit time, duration, and navigation patterns

3. Purpose of Information Use

The information collected is used for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Age verification and identity confirmation (complying with the 21+ rule)
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support services
• Managing bonuses, promotions, and VIP benefits
• Technical development and bug fixes for the platform
• Enforcing responsible gaming policy
• Complying with applicable laws and regulations
• Sending important notifications and updates related to vid49

4. Cookies Policy

Cookies are used on the vid49 website. Cookies are small text files that are stored on your device and improve the functionality of the website.

4.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security. Without these, the website will not function properly.
• Functional Cookies: Used to remember your preferences (language, game settings, etc.).
• Analytics Cookies: Help monitor and improve the use of the platform.

You can disable cookies through your browser settings, but this may affect some functionality of the website.

5. Information Sharing and Disclosure

vid49 never sells your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Only the necessary information is shared with trusted technology and payment partners (such as payment gateway providers) who assist in operating our services. These partners are required to comply with our privacy standards.

5.2 Legal Obligations

Information may be disclosed as necessary to comply with court orders, lawful requests from government authorities, or legal obligations related to anti-money laundering.

5.3 Fraud Prevention

Information may be shared with law enforcement agencies when necessary to prevent online fraud, hacking, or other illegal activities.

6. Data Protection Methods

vid49 uses the latest technology and methods to protect your information:

6.1 Technical Protection

• SSL/TLS Encryption: All data transmissions are protected by industry-standard encryption.
• Password Hashing: Your password is always stored in encrypted (hashed) form.
• Firewall and Intrusion Detection: Advanced firewall systems are used to prevent unauthorized access.
• Regular Security Audits: Our systems undergo regular security testing.
• Limited Access Policy: Only authorized staff can view your information for specific required purposes.

6.2 Organizational Protection

• Privacy training is mandatory for all staff.
• Data access is restricted on a need-to-know basis.
• Confidentiality agreements are signed with third-party partners.

7. Data Retention Period

vid49 retains your personal information only for as long as necessary. Generally:

• Active account information: retained for as long as the account remains active.
• Financial transaction records: for the period required by applicable legal obligations.
• Closed or inactive accounts: for the period required to meet legal obligations.
• Support communication records: for the period required for dispute resolution.

After the specified period, information is securely deleted or anonymized.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You can find out at any time what types of information vid49 stores about you and how it is being used.

8.2 Right to Correction

If there is any error in your stored information, you can have it corrected. Most information you can update yourself from your account settings.

8.3 Right to Deletion

In certain circumstances you can close your account and request that your personal information be deleted. However, due to legal obligations, some information may need to be retained for a specified period.

8.4 Right to Object to Processing

For marketing communications, you can withdraw your consent at any time and unsubscribe from our marketing emails.

To exercise the above rights, contact our support team: [email protected]

9. Children's Privacy

vid49 provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors.

If we become aware that a minor is using our services or that their information is held by us, we will immediately close that account and delete the relevant information. If a parent or guardian believes their child is using vid49 inappropriately, please contact us.

10. Third-Party Links and Services

Game provider companies on the vid49 platform (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) operate under their own privacy policies. We are not responsible for the privacy practices of these third-party providers. It is recommended that you read their own privacy policies before using their services.

11. International Data Transfers

vid49's servers and technology infrastructure may be located in various countries. Even if your information is transferred outside Bangladesh, it will always be handled in accordance with the protection standards described in this Privacy Policy. We ensure that data transfers are completed through secure channels and under appropriate safeguards.

12. Changes to the Privacy Policy

vid49 may update this Privacy Policy from time to time. For any significant changes, we will:

• We will publish a notice on the website.
• We will notify registered members via email.
• We will update the "Last Updated" date at the top of the page.

If you continue using vid49 after the changes, you will be considered to have agreed to the revised policy. Therefore, it is recommended that you visit this page regularly.

13. Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: Contact us in Bengali via live chat on our website, available 24/7.
• Email: [email protected]
• Hours: According to Bangladesh Standard Time (BST, UTC+6)

We are always committed to resolving your privacy concerns promptly and effectively.